Complaints and feedback
Feedback and complaints about any element of our customer service, delivery, packaging can be made by sending a message in the “Manage Account” section of the website or contacting us on our live chat, or via the e-mail address below:
Suggestions and complaints about dispensing, and labelling should be directed to our Partner Pharmacy.
Chemist Connect
Unit 6A-B Springtown Retail Park,
Springtown Industrial Estate,
Derry, Co Londonderry, BT48 0LY
Superintendent Pharmacist: Feilim Henry (PSNI: 3515)
Unresolved pharmacy complaints can be referred to:
The General Pharmaceutical Council
1 Lambeth High Street
London SE1 7JN
Telephone: 020 7572 2322
https://www.pharmacyregulation.org/
Suggestions and complaints about prescribing should be sent to our independent prescribers
Healthcare Now Ltd t/as
Smartscripts
Inniscarra House, Rathcoole, Co Dublin
Kompas Health Ltd / Vala Health
71 Lower Baggot Street, Dublin 2 Dublin, Ireland, D02 P593
How we are regulated
Careforsons Northern Ireland is a UK company registered with Companies House (no. NI684000 ). Our registered office is 1 Glassdrumman Road, Poyntzpass, BT35 6SZ, Northern Ireland. We are approved to sell medicines online by the Medicines and Healthcare products Regulatory Agency (MHRA).
Our Partner Pharmacy
Chemist Connect is a registered pharmacy with the Pharmaceutical Society of Northern Ireland (no. 567). Chemist Connect are registered with the Information Commissioner's Office (ICO). Our partner pharmacy is fully compliant with the EU GDPR directive. Superintendent Pharmacist: Feilim Henry (PSNI: 3515)